LUMACLEAN · BELGRADE
Data deletion instructions
Updated 6 October 2026
You can ask LumaClean to delete information associated with your enquiries, conversations and cleaning orders. You do not need a website account to make a request.
1. Contact us
Send a message to LumaClean through the WhatsApp link below and say that you want your data deleted. If you cannot access that channel, call the published contact number to arrange another way to make the request.
2. Identify the data
Tell us the phone number or channel used to contact LumaClean and what you want deleted, such as conversation history, attachments or an enquiry. If available, include an order reference or approximate conversation date. Do not send passwords, access tokens or identity documents in your initial request.
3. Verification and review
An administrator checks the request and may ask you to confirm control of the original contact channel. We review which information can be deleted and whether any active order, dispute or applicable record-keeping requirement prevents immediate deletion of particular records.
4. Completion
We delete eligible data from our active records and arrange deletion with relevant service providers where applicable. We will confirm completion or explain what must be retained and why. Backup copies are not necessarily removed immediately; they expire or are replaced according to the backup cycle. This request does not delete your WhatsApp account or copies controlled by Meta or other participants.